Long term Vs short term memory

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There is a quote  that has been bandied around the office lately that encapsulates this.  It comes from Maya Angelou and goes like this

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

What’s a football club?

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What is a club in any case? It’s not the buildings or the directors or the people who are paid to represent it. It’s not the television contracts, get-out clauses, marketing departments or executive boxes. It’s the noise, the passion, the feeling of belonging, the pride in your city. It’s a small boy, clambering up the stadium steps for the very first time, gripping his father’s hand, gawping at that hallowed stretch of turf beneath him and, without being able to do a thing about it, falling in love.

Sir Bobby Robson